Every client
deserves the best support and service. OTN
recognizes that each client’s support needs and
requirements are as unique as they are critical,
and therefore provide a two-level support
service.
Level one of support is our Help Desk. Please
click here to visit our Help Desk section.
Level two of support is technical support
The OTN Help Desk
is staffed 24 hours a day seven days a week
including holidays.
Phone: Call us at (+968) 24-700-155. If
we are unable to answer your call immediately,
please leave a brief voice mail message and we
will get back to you.
E-mail: If you feel more comfortable in
contacting our help desk by e-mail, please send
us a message at
websupport@otn.com.om.
Our goal is to serve you as best as we can in a
most cost-effective manner. Please let us know
how we are doing by giving us your feedback
about our help desk services.
Testimonials
Graham.R.Smith (Ph.D) (PDO’s Contracting &
Procurement SAP Asset Manager) says “A
major problem area for us was document tracking,
we had a substantial amount of time being wasted
on tracking who had received RFQ’s and in some
instances disgruntled suppliers were complaining
the Oil and Gas Ministry. With the OTN exchange
we have the means to check at every stage, not
just if a document was sent or received, but
which individual within PDO and the vendor were
handling the documents, with a full on-line
audit trail and automated archiving being
available. The use of the system has already
proved the original business case to be right.
PDO is gaining considerably in many areas. Our
suppliers are no different from any large
organisation. We have a core 10% who are large
Corporates themselves, but the key is the SMe’s
who make up the balance. The OTN system has
provided PDO with the means of ensuring a level
‘playing field’ for all, and provides benefits
for all, at a cost that is commensurate with
usage.
Mr. V. Murali of Oman Oilfield Supplies,
a major oil & Gas supplier says; “We did a study
of the benefits we gain from using the system
and there were many, but like a number of
organizations we also wanted to see whether
there was a true cost saving to be made, and
there is! Our findings were that we can reduce
our costs on average by 20% and in some
instances by as much as 50%”.
Mr. Gupta of Muscat Stationers, a
small stationary company said; “The system
allows me to keep in constant touch with my
business through the SMS notification alert, as
I am quite often away from my office. I am
trying to encourage some of my other customers
to utilize the system”.
